Translation: -Written and verbal text translations: special translations (advertising, technical texts, legal documents, scientific texts, web-sites etc.) and informal (social network postings, bog articles) -Translations of audio and video (transcription) -Consecutive interpretation at exhibitions, forums, conferences (Fourth forum on small business of the SCO and BRICS regions, Innovative construction technology Schnell Home conference) -Proof-reading of the translated material of any complexity with attention to the aims in each particular case -Help building resumes in English following the current standards of the employment market -Main specialization in technical translations are: IT and telecommunications, finances, crypto currency, legal (agreements), gas/oil; also have significant translation experience for the road-construction and mining industry Copy-writing, technical writing and re-writing: -Creating unique content for web-sites and social networks (both in Russian and English) Teaching/tutoring: -Group and individual lessons on improving English language skills (verbal and written) for Russian-speaking businesses and private students (levels intermediate and up) -Assessment of English language skills with report on areas of improvement -Сonsulting and practice sessions on business English with orientation on business trips and international business collaboration

-Conducted an internal audit of publicly available information on compliance with modern market standards -Provided information management of the company's website -Translated technical and advertising documentation from Russian to English with the observance of the peculiarities of European standards -Participated in business trips for negotiations with the company's counter-parties -Conducted telephone conversations and business correspondence with existing and potential clients of the company -Monitored market demand on major web-based electronic trading platforms -Monitored the products of leading European manufacturers in order to determine measures to increase the competitiveness of the company's products -Made a number of innovative proposals on the company's policy to improve the efficiency of business processes Since July, 2016 and till the present time I continue to work with Clarisa LLC as a translator of technical documentation on a part-time basis.

- Accountable to lead and complete the order co-ordination activities to facilitate the on time delivery of Data and Internet Services for high profile customer accounts - Managed orders for both, new circuit installations and upgrading existing customer networks - Maintained close and timely customer communication throughout each order and project with attention to setting proper expectations and meeting customer deadlines - Worked with external service providers to order, cancel or change ILEC circuits required for customer access to Allstream network - Co-ordinated time-sensitive activities between internal departments to deliver services on time and to ensure accurate billing - Effectively managed expedites and escalations with external and internal providers - Provided constant control and troubleshooting over the existing work in progress to immediately solve any existing and proactively identify and eliminate any potential issues - Participated in a number of innovative initiatives as part of the process improvement to reduce standard delivery time intervals, by that ensuring competitiveness of company's services on the market.

- Accountable for managing and ensuring successful completion of change and maintenance activities on the network affecting end customers’ services - Accepted and assessed change/maintenance requests from external service providers and internal departments to determine the level of impact to existing customers - Ensured timely communication to affected customers on all milestone steps during a change life cycle until its successful completion - Captured all special requests by customers and ensured their fulfillment during a change/maintenance activity - Worked on a weekly Sunday night maintenance window to effectively manage the real-time co-ordination of all scheduled activities between external and internal technical personnel during the scheduled hours and ensured full and timely service restoration - Provided real-time updates to high profile customer accounts during sensitive upgrades on Sunday maintenance window - Provided standby coverage for potential non-planned after-hours emergency release requests

- Effectively managed phone calls in a busy Internet technical support call centre - Worked with customers to accurately identify the cause of an issue with the focus on minimizing troubleshooting time - Provided step-by-step assistance to customers to re-establish Internet connection, setting up their email accounts in variety of Operating System environments - Worked with large pool of non-tech savvy residential customers with attention to extra care and passion - Followed up on troubleshooting of unresolved issues in a timely manner ensuring customer satisfaction

- Accountable for internal IT support - Installed software, operation system patches and updates on all work stations - Managed and supported office computer network - Maintained the integrity and security of the network and all workstations: firewall and antivirus protection - Provided on-demand technical support and troubleshooting for company personnel

- Performed technical inspection, repair and refurbishing of used consumer products, including electronic products, consumer and industrial tools - Updated inventory and prepared products online eBay listings for sale - Optimized and maintained internal computer network - Provided occasional technical support for office computers

- Refurbished used desktop and laptop computers - Diagnosed hardware problems and replaced PC parts accordingly - Installed and configured MS family operating systems and basic software packages on repaired systems in mass (using pre-set hard disk images) or for custom orders - Performed cleaning, packaging of completed systems and updated inventory

- Performed general computer maintenance and optimization - Maintained proper work of e-mail and other important office applications - Supported and expanded office network - Provided constant administrative office assistance: addressed electronic communication and phone calls with vendors and suppliers - Performed data entry

Computer Science

Faculty of informatics and robotics, Information systems in economics