Head of technical direction of project. Project description: Development and roll-out of core ERP-solutions for retail operations on 3000 petrol filling stations. Customer: Rosnest retail business division. Responsibility area: infrastructure, integrations, infosec, project documentations. Total Qualification and Skills Management skills & IT: Over 16 years in positions of Top manager (can handle with a team of over 1,300 people) A business perspective on IT. Proficiency to establish and handle effective IT and Business units interaction to reduce the time to market for new products and services, improve quality, increase customer satisfaction. Knowledge in the details and understanding modern it technologies, their application in business solutions architecture (hardware and software solutions, technology and language development, scalability, and fault tolerance) Strong skills in management of cross- country and multicultural international team ( Russia - India-USA-Finland). Practical business processes management skills (not just it) - to increased efficiency and performance, with transparent KPI’s. ITIL/ITSM. Experience to builds IT-strategy as part of the Strategy of business development. Budget management (current expenses and investment). Understanding in details of retail and retail banking (private consumers, as well as small and medium enterprises) products and technologies- core and retail banking software, CRM, consumer loans evaluation solutions and systems, EDMS, on-line and mobile banking, different payment services and card’s solutions. Management skills in crisis, team building and human resource management. M&A vast practical experience (IT, Business procedures, etc.) on both sides of the process. Work experience of conducting presentations (Russian, English) Great analytical mind with big volumes of complex data, can do it by myself with Excel. Strong negotiator (Russian, English) Fluent English Project management: Strong knowledge of modern project management methodology (Waterfall, Scrum/Agile). More than 15 years’ experience in a project management field. The dozens of successfully projects implemented. Mostly there are IT, business applications, IT-infrastructure and business processes transformation (ABS, CRM, Document management, processing of Bank cards, Internet banking) including complex projects that require interaction of a large number of participants. The practice of pulling “dead" projects.

Responsible for • IT overall and information security • business development, marketing and PR • products and technologies • cards and on-line services • consumer loans processing bad loans collection Personal achievements: The customer-centric technologies and IT systems for servicing bank’s retail customers Implemented. Developed and handled new marketing strategy (including PR, SMM, CRM, web, on- line and phone sales) to raise the sales. The sales increase was about 250% reached in 2014. CRM software and relevant business processes (analytics and sales) implemented. Optimized the IT-division structure and processes (more than 30% of staff reduction). New Datacenter project successfully completed. Implementation of new approach and solution (as well as business applications) for new loans processing and bad loans collection. Development of on-line services and products (Internet and mobile applications, self- service). Card processing migration project successfully done. More than 100K customers and more than one hundred ATMs were migrated to new card processing solution. Marketing: Performance approach to any marketing actions. Experience of developing «sky-rocket» marketing strategy in details (general idea, targeting, media planning, budgeting etc.) which combines a digital channels and traditional media): Self- selling WWW-site, SEO, SMM, contextual advertising, landing pages and partners cooperation programs) - as a result the rank 2-5 in the TOP 10 Social Media activity independent review. The increase of the number of leads more than 4 times, and the sales more than 2,5 times. Established the "digitized" marketing to sales division communications on the basis of CRM data with BI/DataMining for customer base segmentation to provide a personalized offer. Analysis of the sales funnel and evaluation of the performance of marketing activities to online manage with marketing actions. Responsible for • IT overall • business development, marketing and PR • products and technologies • cards and on-line services • consumer loans processing bad loans collection Personal achievements: The customer-centric technologies and IT systems for servicing bank’s retail customers Implemented. Developed and handled new marketing strategy (including PR, SMM, CRM, web, on- line and phone sales) to raise the sales. The sales increase was about 250% reached in 2014. CRM software and relevant business processes (analytics and sales) implemented. Optimized the IT-division structure and processes (more than 30% of staff reduction). New Datacenter project successfully completed. Implementation of new approach and solution (as well as business applications) for new loans processing and bad loans collection. Development of on-line services and products (Internet and mobile applications, self- service). Card processing migration project successfully done. More than 100K customers and more than one hundred ATMs were migrated to new card processing solution.

New core banking solution project launching: team building, negotiations with vendor, contract preparation

Main projects in progress under my supervision: • Vendor evaluation, contract negotiation and project office start-up for new core banking solution. (Infosys technologies, Gartner) • Implementation of EMV standard based technologies (issuing and acquiring for MasterCard M/Chip Lite 2.1 cards). • Implementation and developing new retail banking system (IBSO-Retail). Personal goals and achievements: Deputy head of new technologies direction of IT division (2001-2002) New core banking system implementation project (May 2001 – Jan 2003) co- manager. New core banking systems (IBSO/ IBSO Retail by CFT, Novosibirsk, Russia) was successfully adopted and implemented. Head of DBMS administration team of Card Division (2000-2001) 24x7 availability as well as improved scalability for Oracle database servers was reached through deployment cluster solution built on Oracle Parallel Server software on Compaq servers with Window NT 4.0/2000 operation system. Senior Network & System Administrator (1998- 2000), HP OmniBack backup system was launched as departmental backup standard for critical data. Solution for team collaboration and management was designed, built and launched on Exchange Server with MS Outlook and Team Folder

IT projects - infrastructure and business application.

Information Technologies, Master in Computer Science

PMBOK (Planning, Team building, Budgeting and risks management in projects), Project Manager