Control of sales execution. Control over the implementation of quality standards by employees in customer service. Resolving conflicts with clients. Distribution of current responsibilities between employees. Training employees in banking transactions and sales products of the bank. Performing part of the management functions to ensure the work of the office.

Consulting clients on bank products and services and operations; Managing the process of customer service; Formation of the consolidated accounts of the day; Management of the customer service process depending on the client flow; Additional control over the legitimacy of the transactions by employees; Planning and control of the amount of money and valuables; Mentoring of employees in operational work. Performing complex operations (transfers abroad, provision of individual safes for settlements, execution of operations to support issued mortgage loans, operations with bank cards etc.).

Implementation of the maintenance operations of individuals. Compliance with quality standards. Cross selling.

Sale of banking products / services.

Accounting and Audit​, Accounting, Analysis and Audit

Economics and Accounting., accountant