Requirements identification and updating Documenting requirements in a format of user cases Creating and updating product specifications Participating in requirements validation Supporting requirements validation, preparing information for stakeholders and team members to address questions regarding proposed product decisions Product presentation for potential clients Monitoring and ensuring consistency across projects of product Assisting Project Manager and Product Owner in strategic business planning and defining product goals and scope Documenting User's manual, Administraror's manual, etc

Documenting IT service regulations (technical support) in accordance with ITIL Documenting regulations and internal processes of the Company - back office (staff recruitment and support, work with contractors and suppliers, etc.) Documenting QMS (quality policy, mandatory documented procedures, etc.) Planning, preparation and conduct of internal audits of the QMS Monitoring and analysis of the functioning of the QMS Assessment of customer and employee satisfaction (surveys on IT infrastructure and internal services) Planning corrective and preventive measures based on the results of internal audits, surveying of stakeholders and employees, analysis of the quality management system and monitoring the implementation of these measures Moderation of the quality service section on the corporate portal Training the basics of QMS (full-time training and webinars) - 2 different levels of training for managers and full-time employees

Translation projects (Japanese comics - manga)

Documenting and monitoring work schedules for leading company projects Documentation of methodological, regulatory and organizational and administrative documents Creation of summary information and analytical reports, reporting documentation on projects Modeling and analysis of company business processes Human resource management Project management information system administration Organization of events on general topics of project management, risk management, engineering, etc. Creating project management training programs for industrial enterprises Creating project management knowledge base Creating training programs for students and conducting seminars, master classes and practical classes with students participating in the Engineering School project

Preparation of presentation materials on specified topics on the basics of project management Creation of advertising and presentation materials of the company (company booklet, video about the company, technical and commercial offers about the company's products) Development of the project concept "Engineering School" and the project development program Consulting support for ongoing projects in the company Maintenance internal project management information system in the Engineering School section

Faculty of aviation technology systems, Standardization and Certification

НОУДПО "Институт "АйТи", Анализ и прогнозирование зрелости ИТ

ООО "ТМС РУС", ISO 9001:2015: Новые требования к системам менеджмента качества

IT Expert, Основы ITIL (ITIL Foundation)